Container Agency
Container Line Agency Services
Import and export operations, equipment control, depot coordination, documentation and customer service — with clear emphasis on our representation of West Asia Express Line.
Alinili provides container-line agency services focused on disciplined execution of principal instructions, import and export coordination, equipment control, documentation, terminal and depot liaison, and customer support.
Service scope
What the container agency covers
- Local representation and execution of the principal’s commercial and operational instructions within the agreed authority.
- Daily communication and reporting on operations, equipment, revenue and exceptions as required.
- Coordination of import, export, full, empty and transshipment containers.
- Liaison with terminals, depots, hauliers, surveyors and M&R providers.
- Customer service, release and documentation according to approved procedures and tariffs.
- Inventory, aging, damage, empty-return and repositioning control.
- Administration of local charges and detention only under the principal’s authorization.
- Escalation of delays, disputes, damage and reefer incidents.
Import container operations
Import workflow
Pre-alert Receipt
Receive manifest, B/L data and container details from the principal.
Documentation Check
Verify data consistency and follow up corrections before cut-off.
Discharge & Terminal Status
Monitor discharge and investigate short-landed, over-landed, damaged or mismatched status.
Release & Customer Service
Process release or delivery-order steps within the principal’s approved procedure.
Empty Return
Issue approved empty-return instructions and close the equipment cycle.
Aging & Charges
Follow up aged units and applicable charges under the approved tariff.
Customer downloads
The following documents are published in the resource centre once approved:
- Import release guide
- Empty-return instruction
- Documentation contact information
- Required document checklist
- Approved local-charge notice
Content pending — Import downloads
This section is published once official information has been received and approved.
Version control
Release procedures, return locations and local-charge notices show an effective date, version and approver. Superseded files are withdrawn from the active page.
Export container operations
Export workflow
Booking Inquiry
Receive cargo, route, equipment and readiness details.
Approval & Empty Release
Issue booking reference and approved empty-pickup location after confirmation.
Pickup & Gate-in
Follow empty pickup, stuffing and terminal gate-in.
VGM & Documentation
Receive VGM, shipping instructions and required documents before cut-off.
Load List & Loading
Monitor load status, rollover, no-show and shut-out cases.
B/L & Close-out
Complete B/L processes and close the operational report.
Key information for exporters
- Booking, SI, VGM and gate-in cut-offs — where officially announced.
- Acceptance conditions for DG, reefer, OOG or special equipment — only per the principal’s instructions.
- Documents required for shipping instructions and B/L amendments.
- Cancellation, no-show, late-submission or dead-freight terms — only where a tariff exists and publication is authorized.
- Booking confirmation is issued only through the company’s official channel with a valid reference.
Commercial control
General freight rates or fixed free-time terms are published only when formally approved by the principal with a stated validity period.
Equipment control & depot coordination
Equipment functions
| Inventory Control | Full and empty inventory by size/type, location and status. |
|---|---|
| Aging Report | Identification of aged units and equipment out of cycle. |
| Empty Release | Release of suitable equipment according to booking and allocation. |
| Empty Return | Control of return locations and closure of each movement. |
| Damage Survey | Survey coordination and damage recording. |
| M&R Control | Estimate, approval, repair and close-out per principal instructions. |
| PTI / Cleaning | PTI and cleaning coordination for equipment that requires it. |
| Depot Coordination | Capacity, gate, stack and daily depot reporting. |
| Repositioning | Empty repositioning planning and imbalance control. |
| Equipment Reporting | Periodic inventory, aging, damage and movement reports. |
Phase two: principal portal
A secure principal portal may be introduced in phase two to give authorized users inventory, aging, damage, M&R and movement reports. Such data is never exposed on public pages.
Reefer & special equipment
Reefer support
Reefer support is a specialist component of Alinili’s container operations, alongside ship agency, container agency and West Asia Express Line representation.
- Coordination of reefer equipment allocation according to availability and principal approval.
- PTI, cleaning and initial equipment inspection coordination.
- Recording of set-point, ventilation, humidity and other carriage instructions per booking.
- Plug-in, monitoring and incident reporting at terminal or depot.
- Escalation of alarms, power failure, temperature deviation or damage.
- Coordination of technician, surveyor or equipment replacement upon principal approval.
- Support for open-top, flat-rack and other special equipment within the actual service scope.
Operational warning
The web form is not a substitute for emergency contact. In urgent cases, call the operations team directly in addition to submitting the form. The official operations number is published once confirmed by the company.
Need import, export, equipment or documentation support?
Send a container operations request; reefer incidents have their own priority form.