Customer resources
Import Procedures
From pre-alert to empty return — the steps and the documents you will need.
Import workflow
Pre-alert Receipt
Receive manifest, B/L data and container details from the principal.
Documentation Check
Verify data consistency and follow up corrections before cut-off.
Discharge & Terminal Status
Monitor discharge and investigate short-landed, over-landed, damaged or mismatched status.
Release & Customer Service
Process release or delivery-order steps within the principal's approved procedure.
Empty Return
Issue approved empty-return instructions and close the equipment cycle.
Aging & Charges
Follow up aged units and applicable charges under the approved tariff.
Customer downloads
- Import release guide
- Empty-return instruction
- Documentation contact information
- Required document checklist
- Approved local-charge notice (only when officially confirmed)
Content pending — Import documents
This section is published once official information has been received and approved.