Customer resources
Export Procedures
From booking inquiry to B/L close-out — the steps and the cut-offs to watch.
Export workflow
Booking Inquiry
Receive cargo, route, equipment and readiness details.
Approval & Empty Release
Issue booking reference and approved empty-pickup location after confirmation.
Pickup & Gate-in
Follow empty pickup, stuffing and terminal gate-in.
VGM & Documentation
Receive VGM, shipping instructions and required documents before cut-off.
Load List & Loading
Monitor load status, rollover, no-show and shut-out cases.
B/L & Close-out
Complete B/L processes and close the operational report.
Key information communicated clearly
- Booking cut-off, SI cut-off, VGM cut-off and gate-in cut-off, when officially announced.
- Acceptance conditions for DG, reefer, OOG or special equipment only per the principal's instructions.
- Documents required for shipping instructions and B/L amendments.
- Cancellation, no-show, late-submission or dead-freight terms only where a tariff and publication approval exist.
- Booking confirmation only through the company's official channel and with a valid reference.
Commercial control
General freight rates or fixed free-time terms are published only when formally approved by the principal with a stated validity period.